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Questions, answered

The questions we hear most, about working with us and about each service. If yours is not here, email us and a person will reply.

Working with us

What size of business do you work with?

From small teams hiring their first employees to multi-site operations with shift workers. The service scales with your headcount.

Can we choose just one service?

Yes. Each service works on its own - payroll only, compliance only, or recruitment for a single role. Many teams start with one and add more later.

Can you take over payroll mid-year?

Yes. We carry over year-to-date figures and statutory records so the switch is invisible to your employees.

Do we need to change our attendance system?

No. We can work from your existing data, or set you up on ours if you would like one place for everything.

How is our employee data protected?

Access is limited to the people who run your account, every change is logged, and data is handled in line with the DPDP Act.

Recruitment

Do you hire for specialist roles as well as frontline ones?

Yes. The brief sets the approach: volume hiring for frontline and shift roles, a targeted search and deeper screening for specialist ones.

Who makes the final hiring decision?

You do. We bring you screened candidates and the facts; your managers interview and choose.

Can you onboard the people you hire?

Yes. Once an offer is accepted the candidate moves straight into onboarding, with their details already on record.

More about Recruitment

Onboarding

What if a joiner already has a PF account?

We link their existing UAN so their PF continues in one account, and help them transfer the old balance if they wish.

Can onboarding be done fully online?

Yes. Documents, e-signatures and policy acknowledgements can all be handled online; originals are only needed where your policy asks for them.

Do you onboard people you did not recruit?

Yes. Onboarding is a service on its own - send us the joiner's details and we take it from there.

More about Onboarding

Attendance & Leave

Do we need to change our attendance system?

No. We can work from your existing data, or set you up on ours if you would like one place for everything.

Can employees apply for leave from their phone?

Yes, through employee self-service. Managers approve in the same place and balances update straight away.

Our shifts change every week. Can you handle that?

Yes. Rosters can change week to week; we keep them in step with attendance and overtime rules, so pay follows the shifts actually worked.

More about Attendance & Leave

Payroll Processing

Who releases the salary payment?

You do. We prepare the bank file; you approve and release it from your own account, so the money never leaves your control.

Can you take over payroll mid-year?

Yes. We carry over year-to-date figures and statutory records so the switch is invisible to your employees.

What if an employee questions their payslip?

They raise it through the HR helpdesk. We check the inputs, explain the calculation and correct it in the next run, or with a separate payment if it cannot wait.

More about Payroll Processing

Statutory Compliance

Do you pay the contributions on our behalf?

We prepare the challans and you pay them from the company account, so every payment is traceable to you. We then file the returns and keep the acknowledgements.

We have missed filings in the past. Can you help?

Yes. The health check lists what is pending; we prepare the overdue returns and explain any interest or damages before bringing you up to date.

Our staff work in several states. Is that a problem?

No. Professional Tax, Labour Welfare Fund and Shops & Establishments rules differ by state, so we set up each state you employ in with its own rules and due dates.

More about Statutory Compliance

Self-Service & HR Helpdesk

What does the helpdesk answer?

Pay, deductions, leave, PF and ESI, tax declarations, letters and policy questions. Anything that needs your decision, such as an exception to policy, goes to your named contact.

Can employees see each other's data?

No. Each employee sees only their own records, managers see what their role allows, and every access is logged.

Do we need payroll with you to use the helpdesk?

It works best together, because the helpdesk can see the payroll records it is answering about. Tell us your set-up and we will suggest the simplest arrangement.

More about Self-Service & HR Helpdesk

Exit & Full-and-Final

How is gratuity worked out?

It is based on last drawn wages and years of service. Most permanent employees qualify after five years of continuous service, with different rules for some cases such as fixed-term employees. We check eligibility, calculate it and show the working.

How soon is the settlement paid?

We prepare it as soon as clearances are in, so you can pay within the timeline set by law and your own policy.

What if an employee leaves without serving notice?

We apply your notice policy - recovery or waiver - and show it clearly on the settlement statement, so there are no surprises on either side.

More about Exit & Full-and-Final

BPO & Back Office

How do you protect access to our systems?

Access is limited to the named team on your work, with the least rights each task needs, and every change is logged. Data is handled in line with the DPDP Act.

Can we start small?

Yes. We suggest a pilot on one process first, and adding more once you are happy with the quality.

Who do we talk to day to day?

Your named team lead, who owns the work, the service levels and the monthly report.

More about BPO & Back Office

Still have a question?

Email the team or send the enquiry form - a person will reply, usually within one working day.