Answers for your employees, without the HR inbox
Employees see their payslips, leave and documents themselves, and raise questions with a helpdesk that answers them - so HR queries stop landing on managers.
Who It Is For
- Teams where HR questions go to the founder or a line manager
- Businesses without a full-time HR person
- Growing companies whose HR inbox has become a to-do list
- Multi-site teams that need the same answer everywhere
What Is Included
- Self-service access to payslips, Form 16, leave balances and letters
- Leave and attendance requests online
- Investment declarations and proof uploads for TDS
- A helpdesk for questions on pay, leave, PF, ESI and policies
- Letters on request: salary certificates, employment and address-proof letters
- Help with UAN issues and PF withdrawals or transfers
- Every query tracked from raised to resolved
- A monthly report of what employees asked
How It Works
The same steps every time, with a named person who owns your account.
- 1
Set up
We load employees, policies and documents and share logins.
- 2
Introduce
A short guide for employees and managers on where to look and how to ask.
- 3
Answer
Questions come to the helpdesk and are tracked until they are closed.
- 4
Report
A monthly summary of themes, so recurring issues get fixed at the source.
What We Need, What You Get
So you know exactly what to have ready, and what lands on your desk.
What you provide
- Employee list with contact details
- Your policies and employee handbook
- The letter templates you use today
- An escalation contact for decisions only you can make
Documents and outputs you receive
- Self-service access for every employee
- A helpdesk your employees can reach
- Letters and certificates on request
- A monthly query report
Common Questions
What does the helpdesk answer?
Pay, deductions, leave, PF and ESI, tax declarations, letters and policy questions. Anything that needs your decision, such as an exception to policy, goes to your named contact.
Can employees see each other's data?
No. Each employee sees only their own records, managers see what their role allows, and every access is logged.
Do we need payroll with you to use the helpdesk?
It works best together, because the helpdesk can see the payroll records it is answering about. Tell us your set-up and we will suggest the simplest arrangement.
Talk to us about Self-Service & HR Helpdesk
Tell us your headcount, locations and what you would like us to handle. We will reply with a clear proposal, usually within one working day.