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Back-office work, run to agreed service levels

Data operations, document processing and customer support, run by a team that follows your process and reports against the service levels you set.

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Who It Is For

  • Businesses whose core team is buried in data entry and admin
  • Companies that need support cover without hiring a full team
  • Operations with seasonal peaks in volume
  • Teams that want a documented process, not one person's know-how

What Is Included

  • Data entry, cleansing and validation
  • Document and invoice processing
  • Customer support by email, chat or phone
  • Order and record updates in your systems
  • Back-office reports and MIS
  • Process documentation and SOPs
  • Quality checks on a sample of the work
  • Agreed service levels with monthly reporting

How It Works

The same steps every time, with a named person who owns your account.

  1. 1

    Understand the work

    We learn the volumes, the systems and the quality bar you expect.

  2. 2

    Pilot

    We run a sample of the work and compare it against your standard.

  3. 3

    Go live

    The work runs to agreed service levels under a named team lead.

  4. 4

    Report and improve

    A monthly report against the service levels, with fixes and automation where they help.

What We Need, What You Get

So you know exactly what to have ready, and what lands on your desk.

What you provide

  • A walkthrough of the process and any current SOPs
  • Access to the systems the work runs in
  • Expected volumes and timings
  • Your quality standard and escalation contacts

Documents and outputs you receive

  • Documented SOPs for the work
  • Daily or weekly output in your systems
  • A monthly service-level and quality report
  • A named team lead

Common Questions

How do you protect access to our systems?

Access is limited to the named team on your work, with the least rights each task needs, and every change is logged. Data is handled in line with the DPDP Act.

Can we start small?

Yes. We suggest a pilot on one process first, and adding more once you are happy with the quality.

Who do we talk to day to day?

Your named team lead, who owns the work, the service levels and the monthly report.

Talk to us about BPO & Back Office

Tell us your headcount, locations and what you would like us to handle. We will reply with a clear proposal, usually within one working day.

Get a Proposal hr@abrahai.com